Frequently Asked Questions
At Heritage Coins, we are passionate about helping collectors discover and enjoy some of the world's most fascinating commemorative, historic and precious metal coins.
We understand that you may have questions about ordering, payments, delivery and returns, so we have answered some of the most common queries below.
If you cannot find the information you are looking for, our Customer Services team will be happy to help.
Telephone: 0333 207 6836 (calls charged at local rates)
Email: [email protected]
Opening Hours
- Monday to Thursday: 10:00am – 6:00pm
- Friday: 9:00am – 5:00pm
- Saturday: 9:00am – 1:00pm
How does Heritage Coins work?
Heritage Coins offers a range of commemorative and collectible coins, many of which form part of wider coin series.
When you purchase a coin, you are only purchasing the item you have selected. There is no obligation to buy any additional coins in a series and no commitment to make future purchases.
If further coins become available that may be of interest to you, we may contact you to let you know about them. Any future purchases are entirely your choice.
Am I committed to buying additional coins?
No.
Purchasing one coin does not commit you to purchasing any further coins now or in the future.
You remain in complete control of your collecting journey and can decide whether or not you wish to purchase additional releases.
Does Heritage Coins operate a subscription service?
No.
Heritage Coins does not operate a subscription service.
Any future coins or products are offered separately, and you will only be charged for products that you have specifically agreed to purchase.
Can I purchase a complete series?
Where available, some coin series may be purchased as complete sets.
Availability varies depending on the product and stock levels. Please contact our Customer Services team for information about any series you are interested in completing.
How will I hear about future coin releases?
We may contact existing customers about new coin releases and special offers that may be relevant to their interests.
You can update your communication preferences at any time by contacting our Customer Services team.
What payment methods do you accept?
We accept payment by:
- Debit Card
- Credit Card
- Cheque
Available payment options will be discussed with you when placing your order.
Paying by Cheque
If you wish to pay by cheque, please make it payable to The Bradford Exchange.
To help us process your payment quickly and ensure it is allocated to the correct account, please write the order number shown on the paperwork received with your delivery on the back of your cheque. We also recommend including your full name and address.
Please send your cheque to:
Heritage Coins (The Bradford
Exchange)
2nd Floor, Churchill House
47 Regent Road
Hanley
Stoke-on-Trent
ST1 3JJ
Once received, your payment will be processed and applied to your account as quickly as possible.
When will my card be charged?
For standard purchases, payment is processed when your order is prepared for dispatch.
You will only be charged for products that you have agreed to purchase.
Do you offer instalment plans?
Yes.
Many of our higher-value products can be purchased using an interest-free instalment plan.
Where instalment plans are available, the number of payments and payment amounts will be clearly explained before your order is placed.
How do instalment payments work?
If you choose an instalment plan, your first payment will be taken when your order is processed.
The remaining instalments will then be automatically charged every 30 days using the payment card registered on your account.
Instalment plans apply only to the specific product purchased.
Heritage Coins does not operate a subscription service, and agreeing to an instalment plan does not authorise future purchases beyond the item you have selected.
Will I be charged automatically for future coins?
No.
You will only be charged for products that you have specifically agreed to purchase.
Purchasing one coin does not authorise Heritage Coins to charge you for additional coins unless you have expressly agreed to purchase them.
I've received an invoice but believe I have already paid. What should I do?
In most cases, payments and paperwork have simply crossed in transit.
If you are unsure whether payment has been received, please contact our Customer Services team who will be happy to check your account.
What happens if I have difficulty making a payment?
We understand that circumstances can sometimes change.
If you believe you may have difficulty making a payment, please contact us as soon as possible. Our team will discuss the options available and work with you to find a suitable solution.
It is always better to contact us before a payment becomes overdue, as we are often able to provide more assistance at an earlier stage.
Please be aware that if payments become overdue, we may send reminder letters requesting payment of the outstanding balance. In accordance with our terms and conditions, administration charges of up to £22.50 may be applied to cover the cost of these reminders.
If payment remains outstanding and it becomes necessary to refer the matter to a third-party debt recovery agency, additional collection costs may also become payable by you.
If you are experiencing financial difficulties, we encourage you to contact us as soon as possible so that we can discuss your circumstances and any available options.
How long will delivery take?
Most orders are delivered within 2–7 working days from the date of dispatch.
Delivery times may occasionally vary depending on demand, stock availability and your location.
My card has been charged but my order has not arrived.
There is usually no cause for concern.
Payments are processed when orders are prepared and dispatched. Most customers receive their order within 2–7 working days from dispatch.
If your order has not arrived after 7 working days, please contact our Customer Services team and we will investigate for you.
How can I track my order?
Where tracking information is available, this will be provided once your order has been dispatched.
If you require an update on your order, please contact our Customer Services team.
Can I return my order?
Yes.
Please click here to be re-directed to our Returns and Refunds page.
How long do I have to return an item?
Please refer to our Returns & Refunds Policy for full details of your cancellation and return rights.
If you are unsure whether your item is eligible for return, our team will be happy to help.
How will my refund be paid?
Refunds will normally be issued using the original payment method used for the purchase.
Once your return has been received and processed, please allow a up to 14 working days to receive your refund.
Contact Us
If you have any questions regarding your account, an order or any of our products, our Customer Services team will be pleased to assist.
Telephone: 0333 207 6836
Email: [email protected]
Opening Hours
- Monday to Thursday: 10:00am – 6:00pm
- Friday: 9:00am – 5:00pm
- Saturday: 9:00am – 1:00pm
If you cancel your order within 14 days of receiving your goods, we will refund the cost of the goods and the standard delivery charge. We are not obliged to refund any additional costs you paid for express delivery.
If your order is faulty or not as described, you are entitled to a full refund of the goods and all delivery charges, including any express delivery fees you paid.
Please click here to visit our Complaints handling procedure.